State Farm® Insurance Agent John A Smith

"My parents purchased a 10k whole life insurance policy for me back in 1981. Policy was to be worth death benefit at age 65, 28K. I was informed by State Farm Headquarters that this policy upon my death today is $4,200, forty years of premiums. I have repeatedly ask for all paperwork on this policy to verify what could have happened for this policy to be regressive to this extent. Smith's office and State Farm Bloomington say documents lost. Reviewing posts by others concerning Smith State Farm Agency and State Farm have and continue to predatory. My parents trusted him and State Farm to do right. His office Mgr. actually told me, "you can still get a nice funeral at some of these discount Funeral Homes or Cremation" GTFOH."

"Doesn't like white people. He had our accounts for 22 years and we never met him. He once scheduled a meeting with us to review our policies and then arranged to be out of town on that date. An office assistant read us the coverage limits from the face of our polices—something we could have done ourselves—while wrestling a toddler on her lap. That was all the "review" we got."

"My ONLY insurer since 1994 for car and rental insurance. Absolutely 💯 wonderful!"

"Harry always helpful"

"They need to be shutdown they’re no good. They don’t help you when you receive damages to your property they try to lowball you the best way they can. I didn’t realize how horrible they were until I received damages to my property and it’s been 5 months and I’m still waiting to get my damages repaired."

"We've been with State Farm and John Smith for over 35 years. Always good service from his insurance rep, Harry. John is a little bit of an enigma though. But I guess when you have established a successful base with good employees you don't have to be around too much. Good for him. I'm sure he worked hard to build his business."

"Very nice and patient customer service"

"This agent and his office manager are totally non professional and have NO integrity. They are very sneaky and do not treat long time customers with any dignity. STAY CLEAR of them."

"I called to make sure that my insurance policy was what I needed. Ms Townsend answered all my questions and even told me about an add on that I need for my apartment."

"Very easy an professional best quotes for what I needed"

"Staff always professional and friendly. When I call my questions are answered and problems solved. I've been with John Smith for 31 years now."

"Best insurance ever"

"Very helpful and friendly. Have been coming here for years and never had an issue."

"State Farm does not have your best interest in hand.."

"Rude and incompetent. They lose letters, do not answer emails... and yell at you on the phone if you point it out."

"Extremely poor and disorganized service. Reps usually take several days to get back to me with answers to questions, if they get back to me at all. Absolutely zero help has been offered in identifying the right products for me and my family (past branches have walked through our policies on a yearly basis to adjust coverage as needed. We've heard nothing for a year from anyone at this branch). We have been State Farm customers for 11 years, but now we are actively looking for a different insurance company after our experience with this branch."

"They charged us way too much for a whole year."